Effective Date: 01/03/2026
Welcome to SAATHVI. These Terms & Conditions govern your access to and use of the SAATHVI website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.
If you do not agree with any part of these terms, please refrain from using our website and services.
1. About SAATHVI
SAATHVI is a premium food and wellness brand offering natural, traditional, and high-quality products including, but not limited to:
- Wood Pressed Oils
- A2 Ghee
- Spices and Masala Powders
- Rice, Millets, Pulses & Cereals
- Honey
- Dry Fruits
- Atta and Flour Products
- Pickles and Other Food Products
2. Eligibility
By using this website, you represent that:
- You are at least 18 years of age.
- You are legally capable of entering into binding contracts under applicable laws.
- The information provided by you is accurate and complete.
3. Account Registration
When creating an account on our website, you agree to:
- Provide accurate and updated information.
- Maintain the confidentiality of your login credentials.
- Accept responsibility for all activities conducted through your account.
SAATHVI reserves the right to suspend or terminate accounts found to contain false or misleading information.
4. Product Information
We strive to ensure that all product descriptions, images, prices, specifications, and availability information displayed on our website are accurate.
However:
- Product images are for illustrative purposes only.
- Actual product packaging, color, and appearance may vary.
- Minor variations in natural food products may occur due to seasonal and agricultural factors.
SAATHVI reserves the right to modify product information without prior notice.
5. Pricing and Payments
- All prices are displayed in Indian Rupees (₹) unless otherwise stated.
- Prices are subject to change without prior notice.
- Applicable taxes will be charged as per Indian laws.
- Payments must be completed through approved payment methods available on the website.
SAATHVI reserves the right to refuse or cancel any order in case of pricing errors, payment issues, or suspected fraudulent transactions.
6. Order Acceptance and Cancellation
Order confirmation does not guarantee acceptance of the order.
SAATHVI reserves the right to cancel or refuse orders due to:
- Product unavailability
- Pricing or technical errors
- Payment verification issues
- Suspected fraudulent activity
- Delivery limitations
In the event of cancellation after payment, the applicable refund will be processed to the original payment method.
7. Shipping and Delivery
Shipping and delivery are subject to our Shipping & Delivery Policy.
- Delivery timelines are estimates and not guaranteed.
- Shipping charges may vary based on delivery location.
- Orders above ₹2,000 may qualify for free shipping within serviceable areas.
- Additional shipping charges of ₹50–₹250 may apply for extended or remote delivery locations.
8. Returns, Refunds, and Replacements
Due to the nature of food and consumable products, returns may be accepted only under specific circumstances such as:
- Damaged products
- Incorrect items delivered
- Manufacturing defects
Customers must report such issues within the timeframe specified in our Return & Refund Policy.
Refunds and replacements are subject to verification and approval by SAATHVI.
9. Intellectual Property Rights
All content available on the website, including:
- Logos
- Brand names
- Product names
- Images
- Graphics
- Text
- Designs
- Website layout
is the exclusive property of SAATHVI and is protected under applicable intellectual property laws.
No content may be copied, reproduced, distributed, or used without prior written permission.
10. User Conduct
You agree not to:
- Use the website for unlawful purposes.
- Upload or transmit harmful software or malicious code.
- Interfere with website functionality or security.
- Misrepresent your identity.
- Engage in fraudulent activities.
Violation of these terms may result in suspension or termination of access.
11. Limitation of Liability
To the maximum extent permitted by law, SAATHVI shall not be liable for:
- Indirect or consequential damages
- Loss of profits or business opportunities
- Delivery delays caused by third-party logistics providers
- Technical interruptions or website downtime
- Product misuse or improper storage after delivery
Our liability, if any, shall be limited to the value of the product purchased.
12. Product Usage Disclaimer
Customers are advised to:
- Read product labels carefully before use.
- Follow storage instructions provided on packaging.
- Consult a healthcare professional before consuming products if they have allergies, dietary restrictions, or medical conditions.
SAATHVI is not responsible for adverse effects resulting from misuse or failure to follow product instructions.
13. Privacy
Your use of the website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
14. Force Majeure
SAATHVI shall not be held responsible for any failure or delay in performing its obligations due to circumstances beyond reasonable control, including but not limited to:
- Natural disasters
- Floods
- Fires
- Pandemics
- Government restrictions
- Transportation disruptions
- Power failures
15. Governing Law and Jurisdiction
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising from the use of this website or purchase of products shall be subject to the exclusive jurisdiction of the courts of Bengaluru, Karnataka, India.
16. Changes to Terms & Conditions
SAATHVI reserves the right to update, modify, or replace these Terms & Conditions at any time without prior notice.
Customers are encouraged to review this page periodically for updates.
17. Contact Information
For any questions regarding these Terms & Conditions, please contact:
SAATHVI
Email: support@saathvistore.com
Phone: +91 8861573286
Address: #90, Sai Lakshmi Apartment, 302 3rd Floor, 3rd Cross, Kamakshi Layout Gottigere, Bangalore
By using the SAATHVI website and placing orders through our platform, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.