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At SAATHVI, we are committed to delivering our premium-quality food products safely and efficiently to your doorstep. This Shipping & Delivery Policy explains our shipping charges, delivery timelines, and other important information regarding order fulfillment.
Order Processing
- All orders are processed within 1–3 business days after successful payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- During festive seasons, sales promotions, or periods of high order volume, processing times may be extended.
Delivery Coverage
SAATHVI delivers to selected locations across India through trusted logistics and courier partners.
Delivery availability depends on the serviceability of your area. We reserve the right to accept or decline delivery requests for locations that are not serviceable by our delivery partners.
Shipping Charges
Free Shipping
- Orders with a total value of ₹2,000 or above are eligible for FREE SHIPPING, provided the delivery address falls within our regular serviceable delivery areas.
Standard Shipping
- For orders below ₹2,000, shipping charges will be calculated based on the delivery location, package weight, and applicable courier charges.
Extended Delivery Areas
- For locations outside our regular delivery network or delivery zones, an additional shipping charge ranging from ₹50 to ₹250 may be applied depending on:
- Delivery location
- Distance from serviceable areas
- Package weight and dimensions
- Courier partner charges
- The applicable shipping charges will be displayed at checkout before payment confirmation.
Note: Free shipping on orders above ₹2,000 may not apply to remote, rural, or extended delivery locations where additional logistics costs are incurred. In such cases, SAATHVI reserves the right to charge a reasonable shipping fee of ₹50–₹250 based on the delivery destination.
Estimated Delivery Timelines
Delivery times may vary depending on your location:
- Metro Cities: 2–5 business days
- Tier 2 & Tier 3 Cities: 4–7 business days
- Remote Locations: 5–10 business days
Delivery timelines are estimates and may vary due to unforeseen circumstances.
Order Tracking
Once your order has been shipped, tracking details will be shared via email, SMS, or WhatsApp (where available).
Customers can use the tracking information to monitor the progress of their shipment.
Delivery Delays
While we strive to deliver orders within the estimated timeframe, delays may occur due to:
- Weather conditions
- Transportation disruptions
- Public holidays
- Natural disasters
- Government restrictions
- Courier partner operational issues
- Other circumstances beyond our control
SAATHVI shall not be held liable for delays arising from such events.
Failed Delivery Attempts
If delivery fails due to:
- Incorrect address details
- Incomplete address information
- Recipient unavailability
- Incorrect contact number
the order may be returned to us. Additional shipping charges may apply for re-dispatching the order.
Damaged or Tampered Packages
If you receive a package that appears damaged or tampered with:
- Do not accept the package if visibly damaged.
- Take photographs of the package.
- Contact our customer support team within 24 hours of delivery.
- Provide your order number and supporting images for review.
Contact Us
For any shipping or delivery-related questions, please contact:
SAATHVI Customer Support
Email: support@saathvistore.com
Phone: +91 8861573286
Business Hours: Mon-Sat 10:00am to 6:00pm
At SAATHVI, we are dedicated to ensuring that every order is delivered with care, quality, and reliability, bringing the purity of natural and traditional foods directly to your home.